Google Pixel Service / Repair Warranty Claim

On your device, make sure to:

1. Back up your Pixel phone.
2. Remove the SIM card.
3. Enter Repair Mode / Factory Reset Your Phone

NEW SET (ALL MODEL / BRAND)

• 1 Year /  Official Manufacturer.
• 1st 3 months free warranty assist (afterwards, shipping cost on owner).

✅ENTITLED:

• Doesn’t charge properly.
• Won’t turn on (only for battery or button issue)
• Freezes often
• Has microphone, speaker, or button issues
• Has trouble getting internet or cell signal

❌ NOT ENTITLED:

• You dropped the item and it got damaged
• Debris entered the USB-C port and it stopped working
• You lost it, it was stolen, or you don’t have it anymore
• You forgot ID/Username/password/passcode
• You repaired the item elsewhere
• You water damage the item
• You rooted/jailbreak/custom ROM the device
• Burn-in, green lines, or black dots appearing on the screen
• Motherboard issue

 WARRANTY PERIOD BY PART (NEW)

• Software & Transceiver 6 - 12 months.¹
• LCD/touch screen: 3 - 6months.²
• Charging port, Battery, Camera & Speaker: 3 - 6 months
• Accessories : 3 months

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NO WARRANTY FOR BAD REVIEW

*Kami tidak akan bertanggungjawab menguruskan sebarang waranti / servis terhadap pelanggan yang meninggalkan Bad Review kepada kami (contohnya memberi 1 bintang di Google Maps / website) tanpa ada perbincangan dan penyelesaian mahupun persetujuan kedua-dua belah pihak (penjual dengan pembeli) terlebih dahulu.

*We will not be responsible for managing any warranty / service for customers who leave a Bad Review for us (for example giving 1 star on Google Maps / website) without discussion and resolution or the agreement of both parties (seller and buyer) first.

Order, Delivery & Warranty Guide

1. How to Order / Cara Pembelian:

To all our beloved customers, please take note that:

• We process fully paid orders, especially ready stock, within 1-3 working days. Pre-orders take 7-28 working days (excluding weekends and public holidays).
• Purchases made through Credit Card payments take 7-14 working days to be processed.

• Kami memproses pesanan yang telah dibayar sepenuhnya terutama stok sedia ada dalam tempoh 1-3 hari bekerja. Pesanan pra-tempah mengambil masa 7-28 hari bekerja (tidak termasuk hujung minggu dan hari pelepasan umum).
• Pembelian dengan pembayaran penuh menggunakan Kad Kredit mengambil masa 7-14 hari bekerja untuk diproses.

2. Learn about warranty coverage

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