Deetech Gadgets Warranty Policy

At Deetech Gadgets, we are committed to providing high-quality products and reliable after-sales service. Our warranty covers specific issues based on the type and condition of the device. Please read the terms carefully.

1. Warranty Coverage

New Devices (All Models & Brands)

• 1-Year Official Manufacturer Warranty
• First 3 Months: Full coverage by us, including shipping and labor costs.
• After 3 Months: Warranty claims are subject to a service fee ranging from RM250 to RM350+, which includes round-trip shipping fees, taxes, and labor charges.

✅ Eligible for Warranty:

• Device does not charge properly
• Device does not turn on (battery or button-related issue only)
• Frequent freezing or system crashes
• Issues with microphone, speaker, or physical buttons
• Problems with cellular signal or internet connectivity

❌ Not Covered Under Warranty:

• Physical damage due to accidental drops
• Damage caused by debris entering the USB-C port
• Lost, stolen, or missing devices
• Forgotten ID, username, password, or passcode
• Repairs done by unauthorized service providers
• Water or liquid damage
• Devices that have been rooted, jailbroken, or installed with custom ROMs
• Screen defects such as burn-in, green lines, or black dots
• Motherboard-related issues

Renewed Devices (Certified Refurbished New)

Warranty Period: 3 – 6 Months (Depending on Model & Condition)

✅ Eligible for Warranty:

• Device does not charge properly
• Device does not turn on (battery or button-related issue only)
• Frequent freezing or system crashes
• Issues with microphone, speaker, or physical buttons
• Problems with cellular signal or internet connectivity
• Free labor charge for part replacements

❌ Not Covered Under Warranty:

• Physical damage due to accidental drops (Kerosakan kerana jatuh)
• Water or liquid damage (Kerosakan kerana air)
• Forgotten ID, username, password, or passcode (Lupa ID/Kata Laluan)
• Camera, LCD, and battery performance issues (Prestasi Kamera, LCD dan Battery)
• Devices that have been rooted, modified, or repaired by unauthorized service providers (Root atau baiki di tempat lain)
• Screen defects such as burn-in, green lines, or black dots
• Motherboard-related issues

Used Devices (All Models & Brands)

• Warranty Coverage: 28 Days – 3 Months (Depending on Phone Model)

✅ Eligible for Warranty:

• Device does not charge properly
• Device does not turn on (battery or button-related issue only)
• Frequent freezing or system crashes
• Issues with microphone, speaker, or physical buttons
• Problems with cellular signal or internet connectivity
• Free labor charge for part replacements

❌ Not Covered Under Warranty:

• Physical damage due to accidental drops (Kerosakan kerana jatuh)
• Water or liquid damage (Kerosakan kerana air)
• Forgotten ID, username, password, or passcode (Lupa ID/Kata Laluan)
• Camera, LCD, and battery performance issues (Prestasi Kamera, LCD dan Battery)
• Devices that have been rooted, modified, or repaired by unauthorized service providers (Root atau baiki di tempat lain)
• Warranty sticker removed or tampered with (Pelekat waranti tertanggal)
• Screen defects such as burn-in, green lines, or black dots
• Motherboard-related issues

2. Warranty Period by Component (New Devices Only)

¹ & ²: Devices launched within the last 6 months receive a 12-month warranty. Devices launched more than 6 months ago receive a 6-month warranty.

3. Additional Terms & Conditions

• No warranty is provided for free gift items. (Tiada waranti untuk barangan free gift.)
• All sales are final. Goods sold are non-returnable and non-refundable. If a return is approved, a 20% cancellation fee will apply.

For any warranty claims, please ensure your device meets the eligibility criteria. Unauthorized repairs or modifications will void the warranty.

Thank you for choosing Deetech Gadgets!

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NO WARRANTY FOR BAD REVIEW

*Kami tidak akan bertanggungjawab menguruskan sebarang waranti / servis terhadap pelanggan yang meninggalkan Bad Review kepada kami (contohnya memberi 1 bintang di Google Maps / website) tanpa ada perbincangan dan penyelesaian mahupun persetujuan kedua-dua belah pihak (penjual dengan pembeli) terlebih dahulu.

*We will not be responsible for managing any warranty / service for customers who leave a Bad Review for us (for example giving 1 star on Google Maps / website) without discussion and resolution or the agreement of both parties (seller and buyer) first.