Deetech Gadgets Warranty Policy
At Deetech Gadgets, we are committed to providing high-quality products and reliable after-sales service. Our warranty covers specific issues based on the type and condition of the device. Please read the terms carefully.
1. Warranty Coverage
New Devices (All Models & Brands)
- 1-Year Official Manufacturer Warranty
- First 3 Months: Full coverage by us, including shipping and labor costs.
- After 3 Months: Warranty claims are subject to a service fee ranging from RM250 to RM350+, which includes round-trip shipping fees, taxes, and labor charges.
✅ Eligible for Warranty:
- Device does not charge properly
- Device does not turn on (button-related issue only)
- Frequent freezing or system crashes
- Issues with microphone, speaker, or physical buttons
- Problems with cellular signal or internet connectivity
❌ Not Covered Under Warranty:
- Physical damage due to accidental drops
- Damage caused by debris entering the USB-C port
- Lost, stolen, or missing devices
- Forgotten ID, username, password, or passcode
- Repairs done by unauthorized service providers
- Water or liquid damage
- Devices that have been rooted, jailbroken, or installed with custom ROMs
- Screen defects such as burn-in, green lines, or black dots
- Motherboard-related issues
Renewed Devices (Certified Refurbished New)
*Warranty Period: 3 – 6 Months (Depending on Model & Condition)
✅ Eligible for Warranty:
- Device does not charge properly
- Device does not turn on (button-related issue only)
- Frequent freezing or system crashes
- Issues with microphone, speaker, or physical buttons
- Problems with cellular signal or internet connectivity
- Free labor charge for part replacements
❌ Not Covered Under Warranty:
- Physical damage due to accidental drops (Kerosakan kerana jatuh)
- Water or liquid damage (Kerosakan kerana air)
- Forgotten ID, username, password, or passcode (Lupa ID/Kata Laluan)
- Camera, LCD, and battery performance issues (Prestasi Kamera, LCD dan Battery)
- Devices that have been rooted, modified, or repaired by unauthorized service providers (Root atau baiki di tempat lain)
- Screen defects such as burn-in, green lines, or black dots
- Motherboard-related issues
Used Devices (All Models & Brands)
*Warranty Coverage: 14 Days – 3 Months (Depending on Phone Model)
✅ Eligible for Warranty:
- Device does not charge properly
- Device does not turn on (button-related issue only)
- Frequent freezing or system crashes
- Issues with microphone, speaker, or physical buttons
- Problems with cellular signal or internet connectivity
- Free labor charge for part replacements
❌ Not Covered Under Warranty:
- Physical damage due to accidental drops (Kerosakan kerana jatuh)
- Water or liquid damage (Kerosakan kerana air)
- Forgotten ID, username, password, or passcode (Lupa ID/Kata Laluan)
- Camera, LCD, and battery performance issues (Prestasi Kamera, LCD dan Battery)
- Devices that have been rooted, modified, or repaired by unauthorized service providers (Root atau baiki di tempat lain)
- Warranty sticker removed or tampered with (Pelekat waranti tertanggal)
- Screen defects such as burn-in, green lines, or black dots
- Motherboard-related issues
2. Warranty Period by Component (New Devices Only)
| Component | Warranty Period |
|---|---|
| Software & Transceiver | 6 – 12 months¹ |
| LCD / Touch Screen | 3 – 6 months² |
| Charging Port, Battery, Camera & Speaker | 3 – 6 months |
| Accessories | 3 months |
¹ & ²: Devices launched within the last 6 months receive a 12-month warranty. Devices launched more than 6 months ago receive a 6-month warranty.
3. Additional Terms & Conditions
- No warranty is provided for free gift items. (Tiada waranti untuk barangan free gift.)
- All sales are final. Goods sold are non-returnable and non-refundable. If a return is approved, a 20% cancellation fee will apply.
For any warranty claims, please ensure your device meets the eligibility criteria. Unauthorized repairs or modifications will void the warranty.
Thank you for choosing Deetech Gadgets!
NO WARRANTY FOR BAD REVIEW
*Kami tidak akan bertanggungjawab menguruskan sebarang waranti / servis terhadap pelanggan yang meninggalkan Bad Review kepada kami (contohnya memberi 1 bintang di Google Maps / website) tanpa ada perbincangan dan penyelesaian mahupun persetujuan kedua-dua belah pihak (penjual dengan pembeli) terlebih dahulu.
*We will not be responsible for managing any warranty / service for customers who leave a Bad Review for us (for example giving 1 star on Google Maps / website) without discussion and resolution or the agreement of both parties (seller and buyer) first.