SHIPPING & DELIVERY POLICY / INFORMATION 

*To all our beloved customers, please take note that:

1. For every purchase that has been paid in full, we take within 1 - 2 working days to process your order, especially for ready stock. While for Pre-order ETA within 7 - 28 working days. (Excluding Saturday, Sunday and Public Holidays).

• Bagi setiap pembelian yang telah dibayar penuh, kami mengambil masa antara 1 - 2 hari bekerja untuk memproses tempahan anda terutama untuk ready stock. Manakala untuk Pre-order ETA dalam tempoh 7-28 hari bekerja. (Tidak termasuk Sabtu, Ahad dan Cuti Umum).

2. Purchases made through Credit Card payments take 3 - 7 working days to be processed. (Excluding Saturday, Sunday and Public Holidays).

• Pembelian yang melalui pembayaran Kredit Kad mengambil masa 3 - 7 hari bekerja untuk diproses. (Tidak termasuk Sabtu, Ahad dan Cuti Umum).

3. If you want additional insurance coverage. An additional insurance charge of 1% of the price of your purchase. For this addition, please contact us to inform.

• Jika anda inginkan perlindungan insurans tambahan. Caj insurans tambahan sebanyak 1% daripada harga pembelian anda. Untuk tambahan ini, sila hubungi dan maklumkan pada pihak kami.

Order Placement Guidelines (for ready stock):
1. Orders placed BEFORE 12:00 PM:
     - Parcels will be packed and handed over to the courier service on the same working day.

2. Orders placed AFTER 12:00 PM:
     - Parcels will be packed and handed over to the courier service on the next working day.

*However, please expect slight delays, especially during promotion periods, as the number of parcels usually increases, which may cause the processing of each order to take more time.

*Walau bagaimanapun, harap maklum bahawa mungkin akan berlaku sedikit kelewatan, terutamanya semasa musim promosi, kerana jumlah parcel biasanya meningkat dan ini akan menyebabkan proses setiap pesanan mengambil lebih banyak masa.

Important Notice to Customers:

For pre-order items, we kindly inform you that there is no need to worry or frequently inquire about your order status. We will promptly process the packaging and shipping as soon as the items arrive at our warehouse. Any updates regarding your order will be communicated to you immediately.

Thank you for your patience and support!

Makluman Penting kepada Pelanggan:

Untuk tempahan pre-order, kami ingin memaklumkan bahawa anda tidak perlu risau atau kerap bertanya tentang status tempahan anda. Kami akan terus memproses pembungkusan dan penghantaran sebaik sahaja item tiba di stor kami. Sebarang perkembangan mengenai status tempahan anda akan dimaklumkan dengan segera.

Terima kasih atas kesabaran dan sokongan anda!